Refund Policy

Last Updated: August 13, 2026

At Jerseyfy, we follow a clear and transparent Refund Policy for our customers. Whether a refund is applicable and the amount to be refunded will be determined based on the terms outlined below.

Please read this Refund Policy carefully before placing an order.

1. When a Refund May Apply

A customer may be eligible for a refund, where applicable, in the following situations:

• The wrong product was sent due to an error by Jerseyfy.
• The product has a manufacturing defect.
• A different product was sent instead of the product ordered by the customer.
• An ordered product cannot be supplied due to stock unavailability.
• Jerseyfy is unable to fulfill an order due to reasons on our side.
• A refund is otherwise approved under Jerseyfy's Refund Policy.

Before issuing a refund, Jerseyfy may request the product to be returned for inspection where necessary.

2. Incorrect or Defective Product

If Jerseyfy sends the customer:

• The wrong jersey
• The wrong size
• A product with a manufacturing defect
• A product with a printing defect
• A different product from the one ordered

the customer must inspect and report the issue in the presence of the Delivery Agent.

If the issue is visible at the time of delivery, the customer must immediately return the parcel to the Delivery Agent and notify Jerseyfy.

Once the product is returned to Jerseyfy, our team will inspect it.

If the issue is confirmed to have been caused by Jerseyfy or the product is found to have a verified defect, a product replacement or refund may be provided, where applicable.

3. Used or Tried Products

Any product being returned must remain in the same condition in which it was delivered by Jerseyfy.

If, during inspection, the product is found to have been:

• Tried on
• Worn
• Used
• Washed
• Damaged
• Had its tag/label removed
• Had its packaging damaged
• Or otherwise altered from its original condition

the product will not be eligible for a refund.

In such cases, any applicable advance payment or product payment will not be refunded.

4. Change of Mind

A refund will not normally be applicable if a customer changes their mind after placing an order.

This includes situations where the customer:

• No longer wants the product
• Prefers another product
• Wants a different design
• Wants a different size
• No longer needs the product
• Cancels the order for personal reasons
• Changes their mind after placing the order

For orders where an advance payment has been collected, the advance payment will not be refunded due to a change of mind.

If a customer has made a Full Online Payment and later wants to cancel the order solely by choice, refund eligibility will depend on the current status of the order. Any applicable delivery, return, or processing costs may be deducted from the refund.

5. Cancellation Before the Parcel Is Handed to the Courier

Customers may request order cancellation before the parcel is handed over to the courier.

If the order is still being processed or prepared for dispatch and has not yet been handed over to the courier, the cancellation request may be accepted.

If the customer has made Full Online Payment, an applicable refund will be issued.

However, where applicable, Payment Gateway, Bank, or MFS processing fees/charges may not be refundable.

6. Cancellation After the Parcel Is Handed to the Courier

Once the parcel has been handed over to the courier, the customer cannot cancel the order.

If, after the parcel has been dispatched, the customer:

• Refuses to accept the order
• Does not want to receive the delivery
• Requests the courier to return the parcel
• Fails to respond to delivery calls
• Or causes the parcel to be returned to the sender (RTO)

then, after the parcel is returned to Jerseyfy, the refund amount will be determined after calculating the applicable Delivery Charge and Return Shipping Charge.

For COD orders, applicable delivery and return shipping charges may also be adjusted against the advance payment.

7. COD Advance Payment Refund

To confirm a COD order, the following advance payment is required:

• Inside Dhaka City: ৳100 Advance
• Outside Dhaka City: ৳200 Advance

If the customer:

• Cancels the order for personal reasons
• Refuses to accept the parcel
• Does not want to receive the delivery
• Changes their mind
• Provides incorrect information resulting in failed delivery

the advance payment will not be refunded.

Where applicable, delivery and return shipping charges may be adjusted against the advance payment.

8. Refund for Size-Related Issues

If a customer wants to change the size due to personal preference or selecting the wrong size, a cash refund will generally not be provided.

Where eligible, the customer may request a size exchange.

For a size exchange:

• The customer must pay the courier charge for returning the original product.
• The customer must pay the courier charge for sending the replacement size.
• The product must remain unused, unwashed, unworn, and in its original condition.

For detailed size-related terms, please refer to our Return & Exchange Policy.

9. Refund for Custom Name & Number

Customers requesting Custom Name & Number printing must pay the full order amount online before customization begins.

Once customization has started:

• No refund will be provided due to a size issue.
• No refund will be provided due to a change of mind.
• No refund will be provided for an incorrect name or number provided by the customer.
• No refund will be provided for changing the name or number.

However, if Jerseyfy prints the wrong name or number, or if there is a printing/manufacturing defect, the issue will be reviewed and a product replacement or refund may be provided where applicable.

10. Product Issues at the Time of Delivery

Customers must inspect the parcel in the presence of the Delivery Agent.

If there is any visible issue with the parcel or product, the customer must immediately return the parcel to the Delivery Agent and notify Jerseyfy.

Complaints regarding visible product or parcel issues will not be accepted after the Delivery Agent has left.

However, if a manufacturing defect is discovered later that could not reasonably have been identified at the time of delivery, the issue will be reviewed by the Jerseyfy Team.

11. Refund Amount

If a refund is approved, the refund amount will be determined based on the circumstances of the order.

If the refund is caused by an error on the part of Jerseyfy, the applicable product price and relevant delivery charge paid by the customer may be refunded.

If the refund is related to customer-initiated cancellation, change of mind, failed delivery, or RTO, applicable:

• Delivery Charges
• Return Shipping Charges
• Other applicable costs

may be deducted before the remaining amount is refunded.

12. Refunds for Orders with Online Payment Discount

Customers receive a ৳50 discount when they make Full Online Payment.

If an order is refunded for any reason, the refund will be calculated based on the Net Amount actually paid by the customer.

The discount received by the customer will not be separately added back to the refund amount.

Example:

Jersey Price: ৳1,100
Delivery Charge: ৳70
Online Payment Discount: -৳50
Customer Paid: ৳1,120

If a refund is approved, it will be calculated based on the customer's actual payment of ৳1,120, not ৳1,170.

13. Payment Gateway / Bank / MFS Charges

Online payments may be subject to processing fees or transaction charges from Payment Gateways, Banks, bKash, Nagad, or other Payment Service Providers.

If such charges cannot be recovered when processing a refund, the applicable non-refundable charges may be deducted from the refund amount.

14. Refund Payment Method

Where possible, refunds will be processed through the same payment method used by the customer for the original payment.

For example:

• bKash Payment → bKash Refund
• Nagad Payment → Nagad Refund
• Card Payment → Refund to the relevant Card/Payment Channel

The time required to complete a refund may vary according to the Payment Provider's own processing rules.

15. Refund Processing Time

Once a refund has been approved, Jerseyfy will process the refund request according to our applicable procedures.

However, the time required for the refunded amount to reach the customer's account may depend on:

• Payment Gateway
• Bank
• bKash/Nagad
• Card Provider
• Other Payment Service Providers

their respective processing times.

Therefore, additional business days may be required for the refund to reach the customer after the refund request has been processed by Jerseyfy.

16. How to Request a Refund

To request a refund, customers must contact the Jerseyfy Support Team and may be required to provide:

• Order Number
• Registered Phone Number
• Reason for the refund
• Photos/videos of the product
• Payment information

Jerseyfy may request additional information or evidence where necessary.

17. Returned Product Inspection

Before issuing a refund or replacement, Jerseyfy reserves the right to inspect the returned product.

The inspection may include checking:

• Product condition
• Usage
• Damage
• Tags
• Packaging
• Defects
• Whether the product matches the original order

If the product does not meet the applicable requirements of our Product Policy, the refund request may be rejected.

18. Reasons a Refund May Be Rejected

A refund request may be rejected if:

• The customer has used the product.
• The product has been tried on or worn.
• The product has been washed.
• The product has been damaged.
• Tags or labels have been removed.
• The packaging has been damaged.
• The issue is caused by the customer selecting the wrong size.
• The customer has changed their mind.
• Delivery failed due to incorrect information provided by the customer.
• The customer refused to accept the parcel.
• A size issue occurs with a Custom Name & Number order.
• The customer provided an incorrect name or number.
• The product was not returned in the same condition in which it was sent by Jerseyfy.

19. Refund and Return & Exchange Policy

This Refund Policy governs the rules related specifically to monetary refunds.

For detailed rules regarding product returns or exchanges, including:

• Size Exchange
• Product Condition
• Product Inspection in the Presence of the Delivery Agent
• Trial Restrictions
• Return Courier Charges
• Re-delivery Charges
• Defective Products
• Wrong Products

please refer to our Return & Exchange Policy.

20. Changes to This Policy

Jerseyfy reserves the right to modify, revise, or update this Refund Policy when necessary.

Once an updated version is published on the website, it will become the effective version of the Refund Policy.

21. Contact Us

For any questions, concerns, or refund requests, please contact the Jerseyfy Support Team using the contact information provided on our website.

Jerseyfy
🌐 jerseyfy.bd
📞 01601010029
📧 [email protected]